• All the terms of the contract between the Customer and the Company are contained in the document and written specifications (if any) provided to the Customer. No variation of the terms shall bind either party unless such is made in writing and signed by the party to be bound.
• The Company, having discussed with the Customer the requirements for the installation of the heating products as listed on the order form, may need to carry out a survey to take detailed measurements and/or specifications and any Contract is subject to the surveyors report and findings. The Company reserves the right to decline the work detailed on the Contract should its surveyor ‘think fit to do so’. Should this action become necessary, the liability of the Company in these circumstances is limited to the refund of any deposit paid by the Customer and these sums will be returned immediately.
• Any changes in materials and/ or specification from those detailed in the schedule on the order form will only apply when supported by a new order form which must be signed by both parties – i.e. “The Company” and “The Customer”.
• Delivery/ Installation timescales are approximate and shall be deemed to commence with effect from settlement of all details of the order and receipt of payment of any deposit where applicable. They are made subject to any cause beyond the control of the Company which could interfere with the execution or completion of the timescales, in this case the contract is not void.
• We will carry out the work during normal working hours Monday to Friday but may on occasion need to use a reasonable amount of overtime to achieve completion. It is a condition of this contract that your approval to such overtime is granted although we will endeavour to minimise any disruption or inconvenience. Should the work take longer than originally expected we are not liable for loss of earnings; including wages and rental income. This also applies for missed or re-scheduled appointments due to unforeseen circumstances. Should any overtime or unsocial working hours be specifically requested by you, other than any special arrangement charged for and agreed on the sales order form, it may be necessary for us to add extra costs and these will be explained at that time and prior to the overtime or unsocial working hours taking place. We will need access to the relative property at all reasonable times whilst the work is being executed and would expect free use of water, electricity and gas to enable us to complete the work in accordance with this Contract.
• Due to the Company’s policy of continuous improvement, the Customer shall have the benefit of any modifications the Company may make to its products and procedures albeit these changes may be made without prior notice to the Customer. All illustrations within the Company literature and that of its suppliers are subsequently intended as a guide only.
• Any concession latitude or waiver allowed by the Company at any time shall be without prejudice to their strict right and full rights under this Contract and shall not prevent the Company subsequently exercising such rights.
• Cleared Payments of the Contract balance is due on the morning of installation. When payments have been made to the Company, the Customer must retain a copy of the Invoice with the payment received indicated, this will be supplied to the Customer by either post or email once funds have cleared. Cleared funds are: Cash, Bank Transfer or Debit Card over the phone. If remedial work is necessary the Customer may hold a maximum of 10% of the value of the invoice until such work is carried out. The Company reserves the right to charge interest at the Bank of England base rate on any overdue balances on a daily basis until payment is made. All goods supplied remain the property of the Company even though installed by way of a lien until fully paid for. The guarantee may be void if payment is not made and the above conditions are not adhered to. If you are entered into a Credit Agreement the Company is paid directly by the Company’s nominated finance provider, once your installation has been completed, we will then issue you with an invoice showing the balance has been paid.
• If the Customer has entered into a Credit Agreement via the Company’s nominated finance providers, the terms of their agreement will apply as part of this Contract. If the Credit Agreement Is later cancelled, then subject to the terms of the 1974 Consumer Credit Act, the Contract balance will become immediately payable. This does not affect your statutory rights.
• In the event of suspension or cancellation of the work at the request of the Customer or lack of instructions/ delay on site caused by the Customer, whether material or time, any extra expenses thereby incurred or any losses suffered by the Company shall be chargeable to the Customer. It is the Customer’s responsibility to ensure any access, licence, permit or other authority necessary for the execution of the work is obtained and that existing property boundaries are correctly defined.
• Whilst every care will be taken by the Company, it accepts no liability for any damage to plaster work, decorations, flooring etc which may be of a consequence of the work carried out, unless specifically provided for on the schedule on the sales order form. Where possible, cuts or holes made to allow for equipment will be made good but not permanently finished or re-decorated. Floor boards will be reinstated or replaced where necessary but special or laminated floors will need to be removed by the customer and cannot be permanently re-fixed. Any carpets which have to be lifted, will be re-laid to the best of our engineer’s ability, however we cannot be held responsible for carpets which have been nailed or glued down. If access is needed, it is the customers responsibility to make sure the area is clear of furniture and obstructions. It should be anticipated that an amount or redecoration may be required and this will be the Customer’s responsibility and is not included in the price. This will be discussed in full with the Customer during our survey. Similarly the Company accepts no responsibility for damage which is attributable to structural defect of weakness unless such damage results from negligence on the part of the Company, its servants, workmen or assigns.